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1. Introduction

Welcome to Ironwood Logistics Group ("Ironwood," "we," "us," or "our"). These Terms and Conditions govern the use of our brokerage services, establishing the legal framework for transactions between shippers, carriers, and Ironwood. By engaging with our services, you ("Customer") acknowledge and agree to these terms.

2. Definitions

• Broker: Ironwood Logistics Group acts as a transportation intermediary, arranging shipments between carriers and shippers.

• Carrier: The transportation provider contracted to move freight.

• Shipper: The entity requesting freight transportation services.

• Consignee: The final recipient of goods transported under a shipment contract.

• Bill of Lading (BOL): A legal document outlining shipment details and responsibilities.

• Force Majeure: Events beyond control (e.g., weather, labor disputes, government actions) that may impact service delivery.

3. Services

Ironwood operates exclusively as a freight brokerage and does not transport freight directly. Our role is limited to coordinating logistics, negotiating rates, and facilitating communication between shippers and carriers.

4. Customer Responsibilities

• Accurate Information: Customers must provide correct shipment details, including weight, classification, hazardous materials disclosures, and pickup/delivery addresses.

• Regulatory Compliance: Customers must comply with applicable laws, including DOT, FMCSA, and other transportation regulations.

• Packaging & Labeling: Proper packaging and clear labeling are required for all shipments to prevent damage or loss.

• Shipment Readiness: Shipments must be available for pickup at agreed times. Delay-related costs may apply.

5. Carrier Responsibilities

• Service Standards: Carriers must meet industry safety and operational standards and maintain valid insurance.

• Performance & Delays: Carriers must make reasonable efforts to deliver shipments as scheduled. Ironwood is not liable for transit delays beyond our brokerage role.

• Claims Process: Any claims related to loss, damage, or delays must be filed directly with the carrier per their insurance policies.

6. Payment Terms

• Rates & Quotes: Freight rates are subject to market fluctuations and agreed upon per contract.

• Invoices: Payment terms are net [X] days from invoice date. Late payments may incur interest or penalties.

• Chargebacks & Disputes: Unauthorized chargebacks are subject to legal action.

• Cancellation Fees: Cancellations after dispatch may result in applicable fees.

7. Liability & Limitations

• Brokerage Role: Ironwood does not assume liability for cargo damage, delivery failures, or transit delays beyond our facilitation role.

• Insurance: Carriers provide primary cargo insurance. Shippers are encouraged to secure additional coverage if needed.

• Limitations on Liability: Ironwood’s maximum liability is limited to service fees paid.

8. Force Majeure

Ironwood is not responsible for failures or delays caused by natural disasters, government regulations, strikes, labor disputes, or other unforeseeable events.

9. Dispute Resolution

Disputes arising under these terms will be handled through:

• Negotiation & Mediation (Preferred method)

• Binding Arbitration (If necessary, under Tennessee law)

• Legal Action (If arbitration fails, litigation may proceed in a Tennessee court)

10. Privacy Policy

Customer data is protected per our Privacy Policy, available here. Ironwood does not sell or share customer data without prior consent.

11. Termination & Amendments

Ironwood reserves the right to:

• Terminate Accounts: Any violation of these Terms may result in termination of brokerage services.

• Modify Terms: Updates may be made to these Terms periodically. Customers will be notified of significant changes.

12. Governing Law

This agreement is governed by the laws of the State of Tennessee. Any disputes shall be adjudicated within its jurisdiction.

Would you like adjustments based on specific business practices for Ironwood Logistics Group? I can refine sections to further protect your interests. Let me know what you need!